Refund & Returns Policy

Refunds and Returns Policy
Effective Date: March 4, 2025
Last Updated: March 4, 2025

At 360 EYE TECHNOLOGIES, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward returns and refunds policy to make your experience hassle-free.

1. Eligibility for Returns

You may return a product under the following conditions:

  • The item is defective, damaged, or not as described.
  • The item is unused, in its original condition, and includes all original packaging, accessories, manuals, and invoice.
  • The return request is made within 7 days of delivery.

Non-Returnable Items:

  • Opened or used consumables (e.g., thermal POS rolls, barcode labels).
  • Software products and digital downloads.
  • Products damaged due to misuse, improper handling, or unauthorized repairs.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Email us at 360eyetechnologies@gmail.com with the subject line: “Return Request – [Order Number]”.
  2. Provide a brief description of the issue along with clear images of the product (if applicable).
  3. Once approved, we will provide a return shipping address and instructions.

Return Shipping Costs:

  • If the return is due to a defective or incorrect item, we will bear the return shipping cost.
  • For other returns (e.g., customer changed their mind), the customer is responsible for return shipping fees.

3. Refund Process

Once we receive the returned item, we will inspect it and process the refund as per the following:

  • Approved refunds will be issued within 7-10 business days after inspection.
  • Refunds will be processed to the original payment method used during purchase.
  • Shipping and handling charges (if any) are non-refundable.

Partial Refunds May Apply If:

  • The returned product is missing accessories or original packaging.
  • The product shows signs of use that affect its resale value.

4. Exchange Policy

  • If you received a defective or damaged product, you can request a replacement instead of a refund.
  • The replacement product will be shipped once we receive and verify the returned item.
  • Exchanges are subject to product availability.

5. Contact Information

For any questions or return-related queries, contact us at:

360 EYE TECHNOLOGIES
Address: Jamshedpur, Jharkhand, India
Email: 360eyetechnologies@gmail.com

By making a purchase on our website (360eyetechnologies.in), you agree to this Refunds and Returns Policy. We reserve the right to update this policy at any time without prior notice.